6 Keys to Obtaining Guest Contact Info

There is one KEY ingredient for effective follow-up to take place–you must get the CONTACT INFORMATION of your guests! The only way for an effective follow-up system to work is to have a way to communicate with guests the following week. Here are some tips for obtaining the contact information from your guests.

How to Obtain Guest Contact Info

1.  Guest parking. Save the best, most visible parking spots for guests. The guest parking spots should be near the desired guest entrance and parking lot greeters should be near the area where guests park. Making a good first impression in the parking lot relaxes guests and increases the likelihood that they will share their contact information when asked to do so.

2. Utilize good greeters. Every church should utilize a greeter team. Although the church may not need parking lot greeters in order to park cars, their presence is still vital. They can cheerfully greet guests and members as well as answer questions as folks are entering the facility. Greeters should be stationed at every outside entrance and greeters or ushers should be placed at all the entrances into the worship facility. If the building is large, greeters should be scattered throughout areas of the building as well.

3. Use a connection card in the worship guide. There are lots of ways to obtain guest contact information, but one of the best ways is to insert a connection card in the worship guide. A card that is attached to the worship guide is good, but it is noisy when someone tears off the perforated portion. Some guests are hesitant to tear off the card because they do not want to attract attention. When inserted in the worship guide, the connection card should be placed on fairly thick paper. Cards can be printed three-to-a-page on standard 8.5 x 11-inch 70-lb. paper. 70-lb. paper is better than the thickest 110-lb. card-stock because it will not fall out of the worship guide as easily. It is also good to have connection cards on the back of the pews or seats in case some guests do not get a copy of the worship guide as they enter the worship service.

4. Ask for less; get more. Most people ask for TOO MUCH INFORMATION on the connection card. As a result, guests avoid filling out the card altogether and follow-up does not take place. Ask for basic contact information such as name, address, email, best phone number, etc. Generally, when you ask for less information, you will get a higher rate of return from your guests. It’s better to receive less information from your guest than to receive none at all.

5. Recruit the right person to extend the welcome. In many cases, guests are never even acknowledged during the worship service. Of course, they should never be singled out or embarrassed, but it is helpful to acknowledge them and to thank them for coming. The church should recruit a genuinely friendly person who is able to communicate in a comfortable, relaxed manner. Many times the best person for this role is someone other than a staff member. At some point during the service, this person can verbally welcome guests and ask them to complete the connection card. Encourage the guest to drop the completed connection card in the offering plate as it passes or to hand their card to an usher after the service. It is best if the offering is taken up at the end of the service, so guests will have more time to gain confidence in the church leadership and more time to complete the information.

6. Offer a gift to those who complete the connection card. It is often helpful to offer a gift to those who complete the connection card. One effective approach is to place copies of a small Christian book on tables by the exits in the worship center. During the welcome time, guests can be told to pick up a copy of the book as they exit the service as a gift for completing the connection card. The church should place a generous supply of books and allow guests to take them on their own. That approach seems to say “since you are trusting us with your contact information we are trusting you with our stack of books.” The church demonstrates a generous spirit with this approach. Be sure to hide a letter inside each book that thanks the guest for coming and invites them to attend again in the near future.

These are not the only ways to obtain contact information from guests, but keep it mind, you MUST get the contact information from your guests in order to follow-up. For more information along these lines, check out the following posts:

Churches Are Too Much Like Car Dealerships

The Chick-fil-A Church

The 3-minute Rule

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Revitalization Pastors – Part Two

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In the post, Revitalization Pastors – Part One, we looked at the first 5 characteristics possessed by pastors who lead churches to experience significant revitalization and health.  In this post, we will look at 5 additional characteristics.  These 10 characteristics are listed in random order and all are equally important.

10 CHARACTERISTICS OF A REVITALIZATION PASTOR

6.  Revitalization pastors demonstrate dependence on God.  This should not surprise anyone!  The Scriptures clearly teach our need for the Holy Spirit’s power in our lives.  Revitalization pastors seem to understand this fully because they consistently spend time with God in Bible reading and prayer, they often cry out to God for His blessing on the ministries of the church, and they lead the church to give God the glory when they experience a spiritual “win” as a congregation.

7.  Revitalization pastors are Lifetime Learners.  You’ve heard the saying “leaders are learners.”  We would add the saying “revitalization pastors are readers.”  Even those who are not avid readers find other ways to learn.  They often listen to other pastor’s sermons, attend conferences, participate in state convention growth opportunities, and meet with other pastors to learn best practices.

8.  Revitalization pastors develop leaders and laborers in the church.  Revitalization pastors agree with the Apostle Paul that one of the main roles of a pastor is “to equip the saints for the work of ministry, for building up the body of Christ” (Ephesians 4:12, ESV).  As a result, they develop a leadership development strategy for the church, regularly delegate ministry responsibilities to trusted people, and personally mentor a group of men in the congregation.

9.  Revitalization pastors lead the church to celebrate wins.  They celebrate wins by showing appreciation to church volunteers who serve faithfully.  They sometimes ask for testimonies of where people recently saw God at work.  They regularly focus on positive things that happen in the life of the church.

10.  Revitalization pastors lead the church to implement change.  Revitalization pastors spent time thoroughly explaining the reason behind a needed change and invested extra time with people who were slow to accept a needed change.  They bathed proposed changes in significant prayer and resisted moving too quickly when making a major change.

We discovered that revitalization pastors come in all shapes and sizes, but they share these characteristics.  We also discovered that there is a desperate need for Godly leadership in the local church.  It is not enough for a pastor to develop a vision for revitalization, but he must LEAD the people to fulfill that vision.  In many cases, it takes years to see stagnant churches become vibrant and healthy, so revitalization pastors tend to have longer tenures.  Many studies show a relationship between pastoral tenure and church health.

Here’s a survey that will help you determine how well you are doing as a Revitalization Pastor.

 

 

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Kentucky Baptist Convention Holy Land Trip


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Laura and I led our first trip to the Holy Land in November, 2011. The best way I can sum up the trip is that it changes you. I am not the same guy I was when I left. I will never read the Bible the same, I will never preach the same, and hopefully, I will never live the same!

Dr. Paul Chitwood and I have decided to lead a Kentucky Baptist Convention trip to the Holy Land on March 11-20, 2017. We are partnering with Jerusalem Tours out of Columbus, Ohio. David and Sara Chay, the owners, are a wonderful couple who know how to put together tours to their homeland. Our guide, Kobi Kimhy, has been voted the #1 tour guide in Israel a number of times. His knowledge, personality, and genuine love for Israel cannot be matched.

We are almost at full capacity, but we have a few spots left. We want to invite pastors, church staff, church members, Directors of Missions, along with any believers to join us as we walk in the footsteps of Jesus. We have negotiated a great price of $3,869 per person that includes flights from Louisville, hotels, touring, meals, tips, fuel charges, etc. We encourage churches to consider sending their pastor(s) and his wife on this trip of a lifetime.

If you are interested or if you have any questions, please email me at [email protected] or contact me at 502-489-3434. Reserve your spot before the trip fills up completely!

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Churches & Car Dealerships

Car SalesmanIs there anything in life more frustrating than buying a car? Last week my wife and I attempted to replace one of our vehicles. It seems that every time I step on a car lot it tests my Christianity–that day was no exception. At one point during the “trial,” while the manager was making a dramatic last-ditch effort to make a sale, I wanted to ask “do I have the word stupid tattooed on my forehead or something?” I kept my cool, but I sent him back to his secret manager’s lair without a sale.

Don’t misunderstand, I realize dealerships are in the business to make money and salesmen are just trying to earn a living. I don’t fault them for that, but the truth is, buying a car is about as much fun as having your fingernails pulled out with a pair of needle-nosed plyers. Through the years, I have owned various brands: Chevrolet, Ford, Chrysler, Honda, Toyota, Nissan, and Mazda, but my experience was usually the same. I believe both car dealerships and churches might benefit from some of the things I wanted to say to the dealership that day:

  • I’m not the scarecrow in the Wizard of Oz. Believe it or not, I actually have a brain. I’ve done some reading and research in my life. I can think, evaluate, and make decisions. Don’t talk down to me.
  • Give me some space. Sometimes I like to window-shop a little before being bombarded with the “sales pitch.” I expect a “sales pitch” and I’m ok with that, but just give me some space first. Let me just “kick the tires” for a while. If I really like them, I will buy them from you and a car to go with them!
  • Be honest with me. We all know the stereotype that car salesmen are dishonest. In many cases, they probably earned that reputation. The church is sometimes viewed the same way, so honesty is paramount to me.
  • Don’t play games and don’t play me. There’s nothing I hate much more than “being played.” Almost everyone I know feels the same way. Car dealerships, churches, salesmen, and preachers should be transparent and genuine.
  • Give me the facts and give them to me fast. How long can it possibly take to calculate the value of my trade-in? I looked up the Kelly Blue Book price on the internet in 5 minutes before I left the house! Don’t go on and on–it won’t change the facts. Give me the facts and I’ll make a decision.
  • Sale, but don’t oversale. I came expecting a sale, but don’t go overboard or you will turn me off for sure.

Boy oh boy…..I feel so much better now that I got that off my chest. Thanks for allowing me to vent. Let me end with this question, “how often does an unchurched person want to make these same statements to us after he visits one of our churches?”

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Transitional Interim Pastor Training

Untitled-1We are offering a Transitional Interim Pastor Training at the Kentucky Baptist Convention building on November 23-24, 2015 that will equip men of God to provide leadership for worship services, supply basic pastoral care, and guide a congregation through the inherent complexities, challenges, and opportunities during the interim time.

The workshop will help participants focus on:

  • The role and responsibilities of a transitional interim pastor
  • The transition process
  • Assessing the church’s history
  • Assessing the church’s current realities
  • Strategic preparation for the church’s future
  • Preaching and teaching during the interim
  • Conflict management and congregational healing
  • Supporting the search committee
  • Preparing the church for the next pastor
  • Leaving gracefully

Cost is $100 per person. For more information please contact me at [email protected] or at 502-489-5731.

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4 Steps Churches & Pastors Should Take Now

Like me, you may be asking, “What steps should we take as a church and what steps should I take as a pastor in light of the Supreme Court’s recent ruling legalizing same-sex marriage?” Here are four steps every church should take to safeguard the church and the pastor.

  1. Update church wedding policy documents. It is very important for the church to develop a document that addresses the issues of marriage, human sexuality, & gender. Here is a Church Wedding Policy sample that you can use as a starting point.
  2. Update facility use policy. It is equally important for the church to develop a comprehensive policy that addresses the use of church facilities. It is not necessary for the church to eliminate all facility use by non-members, but it is important that a governing policy is in place. Even if the church eliminates facility use by non-members and only allows facility use by members, a policy is still needed. Some of the challenges in the area of facility use may come from those who are members or from family members of those who are members. Here’s a facility use sample.
  3. Update membership policies. It is important to have a document that clearly defines how a person becomes a church member; what the expectations are for a person to maintain church membership; and specific circumstances that lead to membership discipline and/or dismissal. Here’s a Church Membership Policy sample.
  4. Update Pastor’s Personal Wedding Policy. For added clarification and protection, it would be wise for every pastor to develop and adopt a personal pastoral wedding policy. In this policy the pastor should share his Biblical views on marriage giving Scriptural support, personal requirements for officiating a wedding, pre-marital counseling expectations, and a fee schedule. Here is a Pastor Wedding Policy sample.

For more information and help, please check out our Kentucky Baptist Convention resource page. Also, feel free to contact me personally at [email protected] or at 502-489-3434.

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True Satisfaction

Untitled-1In 1965, Mick Jagger and Keith Richards released a song that gave the English rock band, the Rolling Stones, their first #1 hit. One of the unique features of the song was the repetitive, three-note guitar riff throughout. The song was titled “Satisfaction.” Here are the words to the chorus:

I can’t get no satisfaction. I can’t get no satisfaction. ‘Cause I try, and I try, and I try, and I try. I can’t get no satisfaction.

This was one of my favorite pep-band songs in high school because the trombones played that three-note guitar riff. You can probably guess that I played trombone in school. BUT, at the time, I didn’t know how sad the song’s lyrics were.

When I think of these sad lyrics, I think of King Solomon. He spent most of his life searching for satisfaction. Listen to his frustration:

“Meaningless! Meaningless!” says the Teacher. “Utterly meaningless! Everything is meaningless.” Ecclesiates 1:2

“All life is far more boring than words could ever say. Our eyes and our ears are never satisfied with what we see and hear.” Ecclesiates  1:8 (Contemporary English Version)

“I have seen all the things that are done under the sun; all of them are meaningless, a chasing after the wind.” Ecclesiates 1:14

As a pastor, I have learned that many people in life are just like Solomon. They are seeking true meaning in life, but don’t know where to find it. Fortunately, our search can end well if our search brings us to Christ. Listen to what the Apostle Paul writes in Colossians:

“For everything, absolutely everything, above and below, visible and invisible…everything got started in him and finds its purpose in him (Jesus).” Colossians 1:16 (Msg)

If you are reading this and have an emptiness in your life, then I encourage you to give your life to Christ. Find purpose and meaning in a personal, intimate relationship with Him. Pray and invite Him into your life. Ask Him to forgive you of your sins. Follow Him, love Him, serve Him. If I can help you in some way to that end, please contact me at [email protected].

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