6 Keys to Obtaining Guest Contact Info

There is one KEY ingredient for effective follow-up to take place–you must get the CONTACT INFORMATION of your guests! The only way for an effective follow-up system to work is to have a way to communicate with guests the following week. Here are some tips for obtaining the contact information from your guests.

How to Obtain Guest Contact Info

1.  Guest parking. Save the best, most visible parking spots for guests. The guest parking spots should be near the desired guest entrance and parking lot greeters should be near the area where guests park. Making a good first impression in the parking lot relaxes guests and increases the likelihood that they will share their contact information when asked to do so.

2. Utilize good greeters. Every church should utilize a greeter team. Although the church may not need parking lot greeters in order to park cars, their presence is still vital. They can cheerfully greet guests and members as well as answer questions as folks are entering the facility. Greeters should be stationed at every outside entrance and greeters or ushers should be placed at all the entrances into the worship facility. If the building is large, greeters should be scattered throughout areas of the building as well.

3. Use a connection card in the worship guide. There are lots of ways to obtain guest contact information, but one of the best ways is to insert a connection card in the worship guide. A card that is attached to the worship guide is good, but it is noisy when someone tears off the perforated portion. Some guests are hesitant to tear off the card because they do not want to attract attention. When inserted in the worship guide, the connection card should be placed on fairly thick paper. Cards can be printed three-to-a-page on standard 8.5 x 11-inch 70-lb. paper. 70-lb. paper is better than the thickest 110-lb. card-stock because it will not fall out of the worship guide as easily. It is also good to have connection cards on the back of the pews or seats in case some guests do not get a copy of the worship guide as they enter the worship service.

4. Ask for less; get more. Most people ask for TOO MUCH INFORMATION on the connection card. As a result, guests avoid filling out the card altogether and follow-up does not take place. Ask for basic contact information such as name, address, email, best phone number, etc. Generally, when you ask for less information, you will get a higher rate of return from your guests. It’s better to receive less information from your guest than to receive none at all.

5. Recruit the right person to extend the welcome. In many cases, guests are never even acknowledged during the worship service. Of course, they should never be singled out or embarrassed, but it is helpful to acknowledge them and to thank them for coming. The church should recruit a genuinely friendly person who is able to communicate in a comfortable, relaxed manner. Many times the best person for this role is someone other than a staff member. At some point during the service, this person can verbally welcome guests and ask them to complete the connection card. Encourage the guest to drop the completed connection card in the offering plate as it passes or to hand their card to an usher after the service. It is best if the offering is taken up at the end of the service, so guests will have more time to gain confidence in the church leadership and more time to complete the information.

6. Offer a gift to those who complete the connection card. It is often helpful to offer a gift to those who complete the connection card. One effective approach is to place copies of a small Christian book on tables by the exits in the worship center. During the welcome time, guests can be told to pick up a copy of the book as they exit the service as a gift for completing the connection card. The church should place a generous supply of books and allow guests to take them on their own. That approach seems to say “since you are trusting us with your contact information we are trusting you with our stack of books.” The church demonstrates a generous spirit with this approach. Be sure to hide a letter inside each book that thanks the guest for coming and invites them to attend again in the near future.

These are not the only ways to obtain contact information from guests, but keep it mind, you MUST get the contact information from your guests in order to follow-up. For more information along these lines, check out the following posts:

Churches Are Too Much Like Car Dealerships

The Chick-fil-A Church

The 3-minute Rule

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3 Ways to Respond to a Challenge

Did you know that only one miracle is mentioned in all four Gospels? Do you know which miracle it is? It is the miracle where Jesus fed a large group of people by exponentially multiplying the lunch of a small boy. I have often wondered why this miracle is so important that the Lord included it as many times as He did.

One day in preparing to preach from John’s account, it hit me that Jesus described how three different people responded to His challenging question, “Where are we to buy bread, so that these people may eat?” (John 6:5).

3 Responses to Jesus’ Challenge

1.  The response of Philip. How did Philip respond? He took out his iPhone and fired up his food preparation app and did the math. The story tells us that 5,000 men were present, so the number was probably 10,000+ when the women and children were included. Philip answered, “Two hundred denarii (8 months wages) worth of bread would not be enough for each of them to get a little” (John 6:7). Then notice what Philip did next. He dismissed the challenge immediately. He gave up without trying. And, he didn’t even consider God in the equation.

2. The response of Andrew. Andrew’s reaction was an improvement, but not much of an improvement. He inventoried available resources and said “There is a boy here who has five barley loaves and two fish, but what are they for so many?” (John 6:9). After that he dismissed the challenge and he seemed to also leave God out of the equation.

3. The response of the little boy. Interestingly, the little boy is almost invisible in the story. We know nothing about him or his family. We don’t even know his name. All we know is that he was willing to share what he had. I don’t believe for a minute that he was the only person there with food. You mean to tell me that no one had a PB & J? A can of Vienna Sausages or Beenie Weenies? A bologna sandwich? A granola bar? Or a Snickers? Surely others had food, but he is the only one in the story who shared it with the disciples. God took his small gift and used it in a marvelous, miraculous way to feed everyone who was present that day.

Are you facing a challenge? How about your church? If so, then you’re normal. We all face challenges on a regular basis. This is earth, not Heaven. We have not arrived yet. How will you and I respond to the challenge we currently face? Will we respond like Philip and dismiss the challenge immediately? Will we respond like Andrew and take an inventory of what we can do? Or will we respond like the little boy and give what we have to the Lord and trust Him for the results?

Prayer: “Lord, please help me to respond like the little boy in the story with the challenges I face!

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6 Reasons I Like Deacons

I have served “as” a deacon and I have served “with” deacons. As a pastor I appreciated the office of deacon and the men who served in that role. Here are a few of the reasons I really like deacons:

6 Reasons I Like Deacons

1. Deacons are fellow servants. As a pastor, I was a servant of the Lord and a servant of the church. According to Acts 6, my main role as a pastor was to serve the church through preaching/teaching and prayer. Likewise, deacons are servants of the Lord and servants of the church.

2. Deacons are fellow men. I know there are exceptions where women serve as deacons, but in all the churches where I served as pastor, the deacons were all men. Men need to be around other men. We need the accountability and the example. Serving with men of God who were deacons helped to keep me on track in my spiritual walk and discipleship path. As Scripture says, “Iron sharpens iron, and one man sharpens another” (Proverbs 27:17, ESV).

Men need to be around other men.

3. Deacons are human. Even though pastors hold an important office and are held to high standards according to 1 Timothy 3, they are not perfect. They make mistakes just like everyone else. Deacons are held to the same high standards and qualifications as pastors, but they are human also.

4. Deacons are leaders. Most churches are desperate for leadership–especially servant leadership. Deacons, along with pastors, are uniquely positioned to provide much-needed servant leadership modeled after Jesus’ example in John 13.

5. Deacons are partners. Jim Henry referred to his deacons as “partners in ministry.” That is the perfect title for a deacon. No pastor or staff can carry out all the ministry needed in a local church. We need to partner together to serve God’s church.

…deacons are partners in ministry.

6. Deacons are friends. Some of my closest friends have been deacons with whom I have been privileged to serve.

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5 Things I Hated Doing as a Pastor

In my previous two posts I wrote about 6 Things I Hated Hearing as a Pastor followed by 7 Things I Loved Hearing as a Pastor. In today’s post I want to explore 5 Things I Hated DOING as a Pastor. Keep in mind that I loved being a pastor and I loved most the tasks that came along with the position, but I didn’t love everything.

5 Things I Hated Doing as a Pastor

1. Preaching on difficult topics. I preached on marriage, divorce, homosexuality, fornication, adultery, abortion, tithing, racism, prejudice, laziness, gossip, and numerous other difficult subjects, but I didn’t love doing it. As a pastor, I preferred to preach about Jesus and the encouraging passages that abound, but I knew that I was accountable to God to preach the whole Bible even when the topics were not popular or culturally acceptable.

…even when the topics were not popular or culturally acceptable.”

2. Visiting new parents in the hospital. I didn’t really hate visiting new parents, but it always felt a little awkward. I felt better visiting when the mother and the father were both present or when my wife could join me. As their pastor, I wanted to let them know that we celebrated with them on the birth of their child, but at the same time, I wanted to respect their need for privacy. As a man, I was certain that I didn’t understand everything that the new mother was going through physically and emotionally, so I wanted to give her space for rest and healing.

3. Addressing church conflict. When I faced conflict during my early years of ministry I simply prayed and hoped that it would go away. As the pastor, I began to realize that I had to lean into conflict and work towards reconciliation, but it was something that I always dreaded.

…I began to realize that I had to lean into conflict…”

4. Asking for help. In the perfect church world, all the church members would jump in and volunteer when needed. Since that rarely happened, I often had to personally ask people for help.

5. Administering church discipline. The Bible clearly teaches that there are times when church discipline is required. The purpose of discipline is to help the offender discover his sin and his need for repentance. Even when church discipline was appropriate and best, it was always very difficult.

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7 Things I Loved Hearing as a Pastor

In yesterday’s post, I talked about 6 Things I Hated Hearing As a Pastor. Fortunately in the churches I served as Senior Pastor, I heard far more words of encouragement than words of discouragement. Here are a few of the things I loved hearing most as a pastor.

7 Things I Loved Hearing as a Pastor

1. Pastor. I loved being called “pastor.” I’ve had no higher calling or greater privilege in my career than serving as a pastor of a local church. When someone said “Pastor Steve” or “Pastor Rice” it always warmed my heart and made me grateful to God.

I loved being called “pastor.”

2. Pastor, I’m praying for you. You’ve heard the saying “I need the prayers and you need the practice.” I don’t know if the person who offered to pray for me needed to practice, but I knew that I needed their prayers. What a privilege that they would take time to pray for me!

3. Pray for me pastor. It was always humbling when members of the church or community asked me to pray for them. They trusted that my prayers would make a difference in their lives–what a blessing this was!

4. Thank you pastor. Words of gratitude were always welcome. I did not serve as a pastor in order to receive the praises of men and women, but since I’m human, it felt great to be appreciated.

…since I’m human, it felt great to be appreciated.

5. Pastor, I’ll be glad to help. Some individuals were always ready to jump in and help, always ready to say yes. They were always willing to give of their time, finances, talents, and gifts.

6. Pastor, tell me how to become a Christian. The “Good News” never got old. Possibly the highest privilege of a pastor was being present when a person placed their faith in Jesus Christ. Heaven was present and eternity was changed!

7. Pastor, help me know how to read the Bible. The Bible is the most important key to spiritual growth. Through our reading and study of the Bible, we hear the Word of the Lord. I always found great joy in helping church members know more about God’s Word.

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6 Things I Hated Hearing as a Pastor

This morning I read Dr. Thom Rainer’s excellent post entitled Six Traits of a Church DisrupterHis post made me think of things that I’ve heard from church members during my 27 years of serving as a pastor. Keep in mind, that I’ve been blessed to hear great encouragement and much-needed, Godly advice through the years, but these are things that I always hated to hear as a pastor.

6 Things I Hated Hearing as a Pastor

1. People are saying. This usually mean’t that the person talking to me had a personal concern about something. As I matured as a pastor I began to ask “what people?” “Who exactly?” “Please ask them to come and talk with me because I would be happy to talk to them in person about his matter.”

…what people? Who exactly?”

2. You should have told me about this. It’s true that communication is extremely important and there were times that I didn’t communicate well, but usually this phrase came from someone who simply wanted to control decisions. Although we went through all the proper church channels in making the decision, they were upset that their opinion was not sought.

3. You should preach on ___________. Church members should feel the freedom to offer sermon topics to their pastor. Personally, I’ve been overly defensive in this area at times. It wasn’t the suggestion itself, but the motive and spirit behind the suggestion that really got under my skin.

…really got under my skin.”

4. If you’re in the area. “If you’re in the area, go by and see my uncle that I haven’t spoken to in 25 years.” These type of requests always made me feel guilty. Usually they were referring to someone who lived hours away. I made a few of these visits through the years, but they often felt very awkward. The person making the “suggestion” was actually the one who needed to go see their uncle instead of asking me to do so.

5. No one came and saw me in the hospital. I know that I failed to make some hospital visits through the years, but this statement usually came from someone who never let the church know that they were in the hospital. With the new privacy laws surrounding one’s medical records, a church has NO WAY of knowing unless someone tells them.

6. That will never work. Sometimes this phrase is accompanied with “our last pastor tried that and it didn’t work.” The fact that the last pastor also felt led to try the same thing is evidence that God is leading in that direction. Very likely the timing just wasn’t right when the last pastor tried it. This phrase usually comes from individuals who do not like change.

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8 Reasons to Hire An Interim Pastor

When a pastor leaves, it can be a difficult time for the church. Even if the pastor’s departure is somewhat desired by the church, it is still a very challenging season. One of the keys for success during this time is for the church to hire a good interim pastor. Here are a number of reasons why most churches should hire an interim pastor.

8 Reasons to Hire An Interim Pastor

1. The church needs consistency. When a church chooses to use guest preachers every week during this time of transition there is no consistency in the pulpit. This often leads to tension and confusion in the church.

2. You protect the doctrine of the church. It is much easier to vet one interim pastor than to vet a different guest preacher every weekend. A church is more open for doctrinal errors when using guest preachers, especially when those guest preachers are lay-members of the church who have no formal theological training.

A church is more open for doctrinal errors when using a guest preacher…”

3. The church needs time to grieve. When a beloved pastor leaves there is a time of grieving. Church members may not recognize that they are dealing with grief, but they are. It is important for them to work through that process before the new pastor begins so they will be emotionally ready to embrace him as their new pastor once he arrives.

4. There is a leadership void. When a pastor leaves it creates a leadership void. If the church does not hire an interim pastor, two dangers exist. First, the void does not get filled and the church lacks direction. Second, the void does get filled with church members who should not be leading and who are reluctant to relinquish the role once the new pastor is in place.

5. It gives the Search Team breathing room. The Search Team looking for the new pastor is under a great deal of pressure. The church has asked them to find their next pastor which is a huge responsibility. Having a good interim in place will relieve some of that pressure and help them to not feel rushed.

6. Fresh eyes. An interim pastor will have “fresh eyes.” He will have the ability and authority to address issues that exist with the facility, worship services, staffing, etc.

7. New ideas. Most interim pastors have years of successful ministry. As a result, they will have lots of new ideas that can help the church continue to move forward during this interim period.

8. Staff guidance. Even the most capable church staff will find it very awkward if nobody is filling the office of “pastor.” An interim pastor gives them someone with whom they can talk, plan, and consult.

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