The Chick-fil-A Church

Original Sandwich MobileThe average church could learn a lot from Chick-fil-A. Every time I drop by our local Chick-fil-A for lunch, I have a wonderful experience. Good food, great service, fair prices! Their mission statement is simple, “Be America’s Best Quick-Service Restaurant!” The founder, Truett Cathy, may well have fulfilled that statement.

THINGS THAT CHICK-FIL-A DOES RIGHT

  • Clean and neat. The restaurant is landscaped, clean, and bright. The atmosphere makes me comfortable and relaxed from the beginning.
  • Friendly, prompt service. The employees who take my order make eye contact, smile, welcome me, and process my order perfectly.
  • Generous. Before the pandemic, condiments were available at the condiment station and I was trusted to get the amount I needed. A whole basket of delicious mints were available for the taking. (Note: I only took one.)
  • Great product. Of course, the main reason I go to the restaurant is to eat. Their food is always hot, tasty, neatly packaged, and delivered with a smile.
  • Customer-oriented. Let me tell you what happened one day when I was there. After my meal, I walked to the counter to get a refill of their delicious sweet tea. At that particular moment everyone was busy, but a gentleman who was wiping off a table saw me, stopped what he was doing, quickly came up and said, “Sir, could I get you a refill.” I really don’t think it was his job to refill my tea, but he left what he was doing to serve a customer. After I thanked him, he said, “It’s my pleasure sir.” I’m sorry, but that was just flat impressive!

I’m not going to bother trying to make an application to the church because I think the application is obvious. I repeat, the average church could learn a lot from Chick-fil-A.

For more help with assimilation, see The 3-Minute Rule.

Staying Well When Life Hurts

Life can feel overwhelming. Whether it’s the weight of ministry, family struggles, health concerns, or unexpected challenges, we all face seasons that test our emotional and spiritual endurance. Pastors and ministry leaders especially carry a unique burden as they seek to serve others while managing their own stress and fatigue. Since difficulties are a normal part of life, how can we stay grounded and healthy when life hurts? 

5 Keys to Wellness When Life Hurts

1. Love God. Regardless of what is happening around us, nothing will ever substitute for loving God. Jesus said this is the greatest commandment, and on it, all the others depend (Matthew 22:37). Like marriage, our relationship with God requires discipline, attention, and intentionality. Spiritual practices such as prayer, worship, and Scripture reading help keep our hearts aligned with Him. We will have ups and downs, but we must work to keep our relationship with the Lord fresh and strong.

2. Love Your Family. God created the family before He created the church. That truth should shape our priorities. Many pastors and ministry leaders, myself included, have struggled to maintain balance between family and ministry. Yet, God never calls us to sacrifice our families on the altar of service. Make time for your spouse, your children, and those closest to you. The people in your home are your first and most important congregation. When your family life is healthy, your ministry becomes more authentic and effective.

The people in your home are your first and most important congregation.

3. Love People. People are imperfect—just like us. They’ll disappoint you, misunderstand you, and sometimes frustrate you. But love them anyway. Ask God to help you see people the way He does. Love those who support you and those who oppose you. Love the ones who are easy to be around and those who are not. Jesus calls us to love our neighbors as ourselves (Matthew 22:39), and that includes everyone He brings into our path. God blesses a heart that loves others well.

4. Love the Bible. Many of us claim to hold a “high view of Scripture,” yet we often fail to give it the priority it deserves in our daily lives. We should not only believe the Bible but live it, teach it, and communicate it with passion and accuracy. As ministers and believers, we must let God’s Word shape our hearts and guide our decisions. When people look back on our ministries, may they say, “He always preached God’s Word faithfully and lived by it sincerely.”

5. Love Yourself. This isn’t about vanity—it’s about stewardship. God gave you one body, one mind, and one soul. Take care of them. Nurture your spiritual life through prayer and devotion. Care for your body by eating well, exercising, and resting. Tend to your emotional health by setting boundaries and finding healthy ways to recharge. When we neglect self-care, we limit our effectiveness and risk shortening the time we have to serve the Lord. Taking care of yourself isn’t selfish—it’s wise stewardship of the life God entrusted to you.

Final Thought: Life will bring its share of storms, but we can weather them well when our hearts stay anchored in God’s love and our priorities stay in order. Loving God, loving family, loving people, loving the Word, and loving yourself—these five keys can keep you strong when life is difficult and equip you to keep serving with joy.

Churches Can Be Happy, Happy, Happy

Duck Dynasty

Every time I watch Duck Dynasty I go away with a smile.  I’m encouraged, challenged, and sometimes emotionally moved.  In short, I go away happy, happy, happy.  Why can’t our churches be that way?  If our Baptist churches were a little more happy, I suspect that 75% of them wouldn’t be declining or on a long plateau.

Now, don’t misunderstand, I’m not talking about the heresy of prosperity theology that is expounded from so many mega pulpits today.  I’m simply talking about preaching the truth of the Bible in love and in the joy of the Lord.  Biblically, the Greek word for joy is the word chara.  The word occurs 59 times in the Word of God and is generally translated “joy” throughout.  Joy is not something that is derived from the world; joy comes from Jesus.

In a post at Thomrainer.com, Dr. Thom S. Rainer shared Nine Traits of Happy Churches.  Here’s Dr. Rainer’s list:

  1. The pastor was a strong leader, but not an autocratic leader. He was able to maintain that healthy balance of providing clarity of vision without imposing his will on every decision.
  2. The pastor regularly demonstrated and affirmed love for the congregation. In both his actions and his words, the pastor communicated clearly that he loved the members of the church. And he loved them regardless of their apparent feelings toward him, though most of the members genuinely loved the pastor as well.
  3. The pastor regularly demonstrated and affirmed love for the community where the church was located. Though he could not be omnipresent, the pastor made it a point to be involved in many of the affairs of the community. He genuinely loved people in the community and viewed the entire area as his mission field.
  4. The ministry staff liked each other, and they worked well together. If there are tensions among the staff, they cannot be hidden from the congregation. But if the staff is unified and banter in fun with one another, the members feed off that joy and unity.
  5. A high proportion of the membership was actively involved in ministry. When church members are doing the work of ministry, they have a sense of fulfillment and joy. When they aren’t, they often have extra time on their hands to be divisive.
  6. Business meetings were brief and friendly. These meetings were rarely a time of infighting and complaining. To the contrary, most of the members were too busy doing ministry to be negative (see #5).
  7. A high proportion of the members were in a small group or Sunday school class. Community grew in these small groups. People who are true members of a community tend to be happier people.
  8. The pastor’s time in the Word was protected. It is easy for a pastor to yield his time in the Word for the tyranny of the urgent. Thus he becomes frustrated, as he has to rush to complete a sermon, or as he does not have sufficient time to do the sermon well. The members likewise become frustrated because they don’t feel like the pastor is feeding them. A happy church makes certain that the pastor has adequate time every week to be in the Word.
  9. The pastor had a small informal or formal group to whom he was accountable. This group includes those members who clearly love the pastor. They offer both encouragement and accountability for him. The interchange between this group and the pastor is frank, transparent and, overall, healthy. And all communications take place on an unmistakable foundation of love.

If churches truly want to experience revitalization, this list should be reviewed from time to time.  Keep in mind, this IS NOT a formula for church revitalization, but let’s be honest, it sure couldn’t hurt!  People are much more likely to “tune in” to a church that is happy, happy, happy!

Prayer Changes Things

In one of my recent sermons, I preached about prayer.  I began by asking the following honest questions:

  • Why is it that the average Christian makes so little progress in their Christian life?
  • Why is it that the average Christian experiences so little victory over sin?
  • Why is it that the average Christian feels so defeated in their walk with Christ?
  • Why is it that the average Christian sees so few people come to know Christ as a result of their witnessing?
  • Why is it that so many churches never experience growth?
  • Why is it that so many churches rarely see the baptismal pool stirred from activity?
  • Why is it that so many churches struggle with constant budget shortfalls?
  • Why is it that so many churches bicker and fight over the most insignificant matters?

I believe the simple answer to all of these questions can be found in one, 10-word sentence found in Jame 4:2 (NIV), “You do not have, because you do not ask God.”  Prayer is the answer.

James, the author of the book and the brother of Jesus, was a mighty man of prayer.  Tradition tells us that he prayed so often and so long that his knees became like the knees of a camel.  Because he spent so much time in prayer with Jesus, he became like Jesus.  No surprise that when he was martyred in A.D. 62, his words were the same as Jesus’ words on the cross:  “Father, forgive them, for they know not what they do.”

Our words need to be the words of Christ.  Every day we encounter people who desperately need to hear from God.  God wants to speak to them through us.

How’s your prayer life?  No, really?  How is it?  God is breaking my heart in this area.  He is speaking much-needed truth to me, maybe He is saying the same thing to you as well.

Prayer:  Oh God.  Thank You for the harsh truth!  Thank You for not giving up on me.  Thank You for being patient enough to speak the same thing to me again and again until I hear it….until I get it….until I obey.  God, please teach me to pray in the way you desire for me to pray.  God, I love You….I praise You….I worship You.  Amen.

4 Steps to Forgiving Those I Hate

How can we forgive people we hate? How can we show grace to those we can’t stomach? The honest truth is that we can’t! In our own strength, we are unable to forgive those who have hurt us deeply, but with God’s help, it is possible.

4 Steps to Forgiving Those I Hate

1. Turn our hurts over to God. We should remind ourselves that nothing happens that God does not allow. As a result we should acknowledge our hurts and ask God to help us with them. He may choose to teach us through them and shape us into the person He wants us to be. God never wastes a hurt!

God never wastes a hurt!

2. Ask God to transform our hate to love. In time, God will change our hearts to match His heart if we allow Him to do so. We should pray and ask God to start the process of healing and forgiveness in our hearts.

3. Read what God’s Word says about forgiveness. The Bible is replete with verses on this topic. Reading what God says is a major part of how He moves us towards a heart of forgiveness. Here are a couple of passages on the topic:

“Then Peter came to Jesus and asked, “Lord, how many times shall I forgive my brother when he sins against me? Up to seven times?” Jesus answered, “I tell you, not seven times, but seventy-seven times.”  Matthew 18:21-22 (NIV) 

“He said to them, ‘When you pray, say:  Father, hallowed be your name, your kingdom come. Give us each day our daily bread. Forgive us our sins, for we also forgive everyone who sins against us. And lead us not into temptation.'”  Luke 11:2-4 (NIV) 

4. Remember that we sinned against God. God forgave us when we didn’t deserve it, so we should forgive others when they don’t deserve it. We are never more like God than when we grant forgiveness to undeserving people.

Don’t spend the rest of your life without rest in your life!

If you’re struggling with hard feelings toward someone . . . if you’re mad, hurt, bitter, or all the above rolled into one, then let it go! Forgive! Do it for their sake! Do it for your sake! Do it for the Lord! Don’t spend the rest of your life without rest in your life. Unforgiveness can slow down or even sidetrack your spiritual growth.

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