The Chick-fil-A Church

Original Sandwich MobileThe average church could learn a lot from Chick-fil-A. Every time I drop by our local Chick-fil-A for lunch, I have a wonderful experience. Good food, great service, fair prices! Their mission statement is simple, “Be America’s Best Quick-Service Restaurant!” The founder, Truett Cathy, may well have fulfilled that statement.

THINGS THAT CHICK-FIL-A DOES RIGHT

  • Clean and neat. The restaurant is landscaped, clean, and bright. The atmosphere makes me comfortable and relaxed from the beginning.
  • Friendly, prompt service. The employees who take my order make eye contact, smile, welcome me, and process my order perfectly.
  • Generous. Before the pandemic, condiments were available at the condiment station and I was trusted to get the amount I needed. A whole basket of delicious mints were available for the taking. (Note: I only took one.)
  • Great product. Of course, the main reason I go to the restaurant is to eat. Their food is always hot, tasty, neatly packaged, and delivered with a smile.
  • Customer-oriented. Let me tell you what happened one day when I was there. After my meal, I walked to the counter to get a refill of their delicious sweet tea. At that particular moment everyone was busy, but a gentleman who was wiping off a table saw me, stopped what he was doing, quickly came up and said, “Sir, could I get you a refill.” I really don’t think it was his job to refill my tea, but he left what he was doing to serve a customer. After I thanked him, he said, “It’s my pleasure sir.” I’m sorry, but that was just flat impressive!

I’m not going to bother trying to make an application to the church because I think the application is obvious. I repeat, the average church could learn a lot from Chick-fil-A.

For more help with assimilation, see The 3-Minute Rule.

3 Reasons to Smile More

My wife works for two of the finest dentists in Kentucky, so we often talk about teeth at our house. Lots of customers come to their office wanting to improve their smile. I think that they’re wise in doing so, because there are good reasons to improve your smile and even more good reasons to smile more often.

3 Reasons to Smile More

1. We will make more money. According to a recent study, the way we look has a direct bearing on our paycheck. According to the study, those who rated lower in appearance earned less than those who rated average or above.

…the biggest factor is the smile on our face.”

Appearance includes the style and neatness of our clothing, the shine on our shoes, the crease in our shirt, our choice of colors, the way we fix our hair, our makeup, and all the elements of our personal grooming. However, the biggest factor is the smile on our face, followed closely by our attitude and sense of humor. A good sense of humor and a positive attitude are particularly important as we move into the upper echelons of business.

2. We will make more friends. People do not want to be around an ol’ stiff, stick-in-the-mud! They are attracted to a person who is positive and friendly. A genuine smile is a good indicator of the type of person we are which causes others to want to get to know us.

…we can draw people to us in order to point them to to Christ!

3. We will make more converts.  In case all of this talk sounds less than spiritual, remember that we are ambassadors for Christ. As wise, conscientious ambassadors we want to improve our “abilities.” Let’s improve our respectability, approachability, and like-ability. In this way we can draw people to us in order to point them to Christ!

Similar Posts:

The Dream Church

I love serving and helping our Kentucky Baptist Convention churches. I’ve been privileged to serve Kentucky Baptist churches for 36 years with 28 years in the local church and 8 years on the KBC staff. I have hope for the future of Kentucky Baptist churches. In this post, I’m going to dream about where our KBC churches are going by asking the question “what if”.

What if we could create places where every person began to discover his or her place and purpose in God’s great big world? Imagine! What if our churches were places where people could be “real” and relationships could go well beneath the surface? Imagine!  What if our churches were places where “second chances” really existed? Imagine! What if you found a place that helped you to be the person God created you to be in one of our churches?  Imagine!

What if? Isn’t that a great question? What if? Imagine…I think I will!…I imagine our KBC churches to be places of diversity where people from all walks of life can find acceptance and fulfillment. I imagine our churches to be a people who are not afraid to believe God for the impossible. I imagine our churches to be a people who embrace the future without forgetting the past. I imagine our churches to be churches who value one’s service over one’s standing. I imagine our churches to be places where people encounter Jesus on a weekly basis and experience real life-change as result.

I believe we are doing well in many of these areas. I commend our churches, their pastors, and their leaders. But, as in all areas of life, we can make improvements. Let’s continue to be open to the leadership of the Holy Spirit, continue to turn our focus to Christ, and continue to seek improvement and excellence for God’s ultimate glory!

4 Ways to Help Busy Families

God created the family before He created the church.  Because of this, the church should be especially sensitive to the challenges and pressures families face today.  Here are a few ways the church can provide much-needed help to families.

1. Decrease the scheduling demands.  Many churches expect people to be at the church every night of the week, but this just isn’t possible or healthy for the family.  Churches should streamline Sunday activities to free up time for family outings.

2. Provide opportunities for families to serve together through the church. Family-oriented mission projects and service teams are great ways to allow families to serve together.

3. Provide opportunities for families to fellowship together. Family picnics, church fellowships, pizza parties, father/child outings, and mother/child outings are just a few ways to bring the family together.  When planning for the family, the church should be aware that many do not have “traditional” families. In response, churches should provide opportunities for single-parent and blended families as well.

4. Supplement costs. Often larger families cannot afford to send more than one child to camp or on a special trip. Providing scholarships or fund-raising opportunities for these families will meet an important need.

In some ways, the church becomes an extended family.  The Bible teaches that the bond between God’s children in this extended family should be strong, authentic, and transparent. Let’s do all that we can to strengthen the family in the home and in the church!

5 Keys to Begin Making Disciples

Have you ever discipled someone one-on-one?  1-2-1 discipleship is arguably the most effective discipleship method.  If you are interested in this approach, here are 5 things to consider as you get started:

  1. Pray that God will lead you to the person He wants you to disciple.  I cannot overemphasize the importance of prayer in this whole process, so focus the process toward prayer from the very beginning.  God will match you with the person He wants you to disciple.
  2. Start by being a friend with that person (man to man, woman to woman).   By nature, this method works through relationships.  If God leads you to a person with whom you do not have an established relationship, take time to build a friendship before proceeding.  Don’t rush this step! For obvious reasons, this method works best man to man or woman to woman.
  3. Read a book together.  One great way to add structure to this approach is by reading a book together.  You can choose a book of the Bible or a good Christian book to read and discuss.
  4. Suggest classes at church.  When helpful discipleship classes are offered at church, encourage your friend to attend.  Better yet, attend a class or conference together and discuss the material during your 1-2-1 meetings.
  5. Model Christ to them in real life.  Involve your friend in your life and model Christ in your day-to-day living.

Prayer: “God, stir our hearts and help us to get real about your command to make disciples!  Lord, teach us that we cannot personally disciple everyone, but we can disciple someone.  Lead us to that person and give us the courage to get started for Your glory.”

For more posts on this topic, also see:

5 Reasons to Disciple One-On-One

The Skinny on Spiritual Growth

Grow Up

Make A List