The Chick-fil-A Church

Original Sandwich MobileThe average church could learn a lot from Chick-fil-A. Every time I drop by our local Chick-fil-A for lunch, I have a wonderful experience. Good food, great service, fair prices! Their mission statement is simple, “Be America’s Best Quick-Service Restaurant!” The founder, Truett Cathy, may well have fulfilled that statement.

THINGS THAT CHICK-FIL-A DOES RIGHT

  • Clean and neat. The restaurant is landscaped, clean, and bright. The atmosphere makes me comfortable and relaxed from the beginning.
  • Friendly, prompt service. The employees who take my order make eye contact, smile, welcome me, and process my order perfectly.
  • Generous. Before the pandemic, condiments were available at the condiment station and I was trusted to get the amount I needed. A whole basket of delicious mints were available for the taking. (Note: I only took one.)
  • Great product. Of course, the main reason I go to the restaurant is to eat. Their food is always hot, tasty, neatly packaged, and delivered with a smile.
  • Customer-oriented. Let me tell you what happened one day when I was there. After my meal, I walked to the counter to get a refill of their delicious sweet tea. At that particular moment everyone was busy, but a gentleman who was wiping off a table saw me, stopped what he was doing, quickly came up and said, “Sir, could I get you a refill.” I really don’t think it was his job to refill my tea, but he left what he was doing to serve a customer. After I thanked him, he said, “It’s my pleasure sir.” I’m sorry, but that was just flat impressive!

I’m not going to bother trying to make an application to the church because I think the application is obvious. I repeat, the average church could learn a lot from Chick-fil-A.

For more help with assimilation, see The 3-Minute Rule.

3 Reasons to Smile More

My wife works for two of the finest dentists in Kentucky, so we often talk about teeth at our house. Lots of customers come to their office wanting to improve their smile. I think that they’re wise in doing so, because there are good reasons to improve your smile and even more good reasons to smile more often.

3 Reasons to Smile More

1. We will make more money. According to a recent study, the way we look has a direct bearing on our paycheck. According to the study, those who rated lower in appearance earned less than those who rated average or above.

…the biggest factor is the smile on our face.”

Appearance includes the style and neatness of our clothing, the shine on our shoes, the crease in our shirt, our choice of colors, the way we fix our hair, our makeup, and all the elements of our personal grooming. However, the biggest factor is the smile on our face, followed closely by our attitude and sense of humor. A good sense of humor and a positive attitude are particularly important as we move into the upper echelons of business.

2. We will make more friends. People do not want to be around an ol’ stiff, stick-in-the-mud! They are attracted to a person who is positive and friendly. A genuine smile is a good indicator of the type of person we are which causes others to want to get to know us.

…we can draw people to us in order to point them to to Christ!

3. We will make more converts.  In case all of this talk sounds less than spiritual, remember that we are ambassadors for Christ. As wise, conscientious ambassadors we want to improve our “abilities.” Let’s improve our respectability, approachability, and like-ability. In this way we can draw people to us in order to point them to Christ!

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Revitalization Pastors – Part 2

In the post, Revitalization Pastors – Part One, we looked at the first 5 characteristics possessed by pastors who lead churches to experience significant revitalization and health.  In this post, we will look at 5 additional characteristics.  These 10 characteristics are listed in random order and all are equally important. We developed resources on this topic in our book entitled Lead to Revitalize: 15 Practices of a Revitalization Leader

10 CHARACTERISTICS OF A REVITALIZATION PASTOR

6.  Revitalization pastors demonstrate dependence on God.  This should not surprise anyone!  The Scriptures clearly teach our need for the Holy Spirit’s power in our lives.  Revitalization pastors seem to understand this fully because they consistently spend time with God in Bible reading and prayer, they often cry out to God for His blessing on the ministries of the church, and they lead the church to give God the glory when they experience a spiritual “win” as a congregation.

7.  Revitalization pastors are Lifetime Learners.  You’ve heard the saying “leaders are learners.”  We would add the saying “revitalization pastors are readers.”  Even those who are not avid readers find other ways to learn.  They often listen to other pastor’s sermons, attend conferences, participate in state convention growth opportunities, and meet with other pastors to learn best practices.

8.  Revitalization pastors develop leaders and laborers in the church.  Revitalization pastors agree with the Apostle Paul that one of the main roles of a pastor is “to equip the saints for the work of ministry, for building up the body of Christ” (Ephesians 4:12, ESV).  As a result, they develop a leadership development strategy for the church, regularly delegate ministry responsibilities to trusted people, and personally mentor a group of men in the congregation.

9.  Revitalization pastors lead the church to celebrate wins.  They celebrate wins by showing appreciation to church volunteers who serve faithfully.  They sometimes ask for testimonies of where people recently saw God at work.  They regularly focus on positive things that happen in the life of the church.

10.  Revitalization pastors lead the church to implement change.  Revitalization pastors spent time thoroughly explaining the reason behind a needed change and invested extra time with people who were slow to accept a needed change.  They bathed proposed changes in significant prayer and resisted moving too quickly when making a major change.

Revitalization pastors come in all shapes and sizes, but they share these characteristics.  There is a desperate need for Godly leadership in the local church.  It is not enough for a pastor to develop a vision for revitalization, but he must LEAD the people to fulfill that vision.  In many cases, it takes years to see stagnant churches become vibrant and healthy, so revitalization pastors tend to have longer tenures.  Many studies show a relationship between pastoral tenure and church health.

Revitalization Pastors – Part 1

Over the past few years, the Regional Consultants of the Church Consulting and Revitalization Team and I noticed that pastors who successfully led their churches to experience revitalization possessed consistent characteristics. We developed resources on this topic and recently wrote a book entitled Lead to Revitalize: 15 Practices of a Revitalization Leader. The list only scratches the surface, but these ten characteristics stand out to us. I will detail these in a two-part blog post. Here is part one:

10 CHARACTERISTICS OF A REVITALIZATION PASTOR

1.  Revitalization pastors lean into conflict.  Some pastors avoid conflict at all costs.  They may develop a brilliant, God-given vision for the future of the church, but they scrap it just as soon as one or two people are critical.  Revitalization pastors do not necessarily like conflict, but they are willing to face it in order to fulfill the God-given vision.

2.  Revitalization pastors are willing to take risks.  It’s risky to help a church understand that they are being ineffective.  It’s rarely pleasant to confront difficult people or to seek restoration of a broken relationship, but revitalization pastors do what’s right instead of merely doing what’s easy and convenient.

3.  Revitalization pastors work hard on church relationships.  As a child, most of us learned the little hand visual that accompanied the saying “here is the church, here is the steeple, open the door and here are the people.”  As adults, we know that the symbolism is lacking because the church is not a building; the church IS the people.  Revitalization pastors understand that building a church means building people.

4.  Revitalization pastors take the lead in evangelism.  A church cannot be revitalized without reaching new people with the Gospel.  A revitalization pastor places emphasis on evangelism and leads by example in this area.  Methods of evangelism vary from church to church and community to community, but churches experiencing revitalization are making new converts for Christ.

5.  Revitalization pastors lead with a vision.  Visions are sometimes written, sometimes spoken, and sometimes written and spoken!  Revitalization pastors have a God-given vision for the church’s future and they share it regularly with the church.

For more information please contact me.

Click on image to purchase a copy of Lead to Revitalize.

The Dream Church

I love serving and helping our Kentucky Baptist Convention churches. I’ve been privileged to serve Kentucky Baptist churches for 36 years with 28 years in the local church and 8 years on the KBC staff. I have hope for the future of Kentucky Baptist churches. In this post, I’m going to dream about where our KBC churches are going by asking the question “what if”.

What if we could create places where every person began to discover his or her place and purpose in God’s great big world? Imagine! What if our churches were places where people could be “real” and relationships could go well beneath the surface? Imagine!  What if our churches were places where “second chances” really existed? Imagine! What if you found a place that helped you to be the person God created you to be in one of our churches?  Imagine!

What if? Isn’t that a great question? What if? Imagine…I think I will!…I imagine our KBC churches to be places of diversity where people from all walks of life can find acceptance and fulfillment. I imagine our churches to be a people who are not afraid to believe God for the impossible. I imagine our churches to be a people who embrace the future without forgetting the past. I imagine our churches to be churches who value one’s service over one’s standing. I imagine our churches to be places where people encounter Jesus on a weekly basis and experience real life-change as result.

I believe we are doing well in many of these areas. I commend our churches, their pastors, and their leaders. But, as in all areas of life, we can make improvements. Let’s continue to be open to the leadership of the Holy Spirit, continue to turn our focus to Christ, and continue to seek improvement and excellence for God’s ultimate glory!