5 Ways to Follow-up

The KEY to all guest follow-up at church is to obtain the contact information of the guest, but what do we do with the information the following week? Here are a few suggestions that I have practiced during the years.

5 Ways to Follow-up with Guest Contact Information

1. Send a personalized email (Monday). Send an email on Monday just after lunch. Make sure to personalize the email as much as possible by using the name of the guest throughout and by mentioning something you talked about if you met in person at the service. Jot down a quick note after talking to a guest at the weekend service, so you can remember it in the Monday email.

2. Send a handwritten note with a gift (Wednesday). Write a brief note and mail it on Wednesday, so the guest will receive it on Thursday or Friday. Include a $5.00 gift card from your local ice cream shop as a special treat. There is something special about receiving a handwritten note since very few people write them in today’s fast-paced world.

3. Invite them to attend again. Make sure that you personally invite them to attend again the following weekend or a weekend in the near future. Do that in both the email and the personalized note. Say something like “John, again, I’m so glad you attended this past weekend and I want to personally invite you attend again real soon.”

4. Make a personal visit. Depending on the culture, a personal visit can be a good practice. Make it a doorstep visit and drop off a nice church information packet. As always, be sure to invite them to attend again real soon.

5. Remember their name next time they attend. This is hard work, but it can be accomplished with good organization. Make a list of the guests who shared their contact information along with the weekend they attended. Carry this on your phone or in your Bible. Look over the list often and memorize as many of the names as possible. Utilize the list when needed without letting the guest know that you are doing so.

For more posts on similar topics, also see:

Six Keys to Obtaining Guest Information

Churches and Car Dealerships

4 Things That Should Happen In the First 7 Minutes

7 Minutes and Counting

 

Churches & Car Dealerships

Car SalesmanIs there anything in life more frustrating than buying a car? Last week my wife and I attempted to replace one of our vehicles. It seems that every time I step on a car lot it tests my Christianity–that day was no exception. At one point during the “trial,” while the manager was making a dramatic last-ditch effort to make a sale, I wanted to ask “do I have the word stupid tattooed on my forehead or something?” I kept my cool, but I sent him back to his secret manager’s lair without a sale.

Don’t misunderstand, I realize dealerships are in the business to make money and salesmen are just trying to earn a living. I don’t fault them for that, but the truth is, buying a car is about as much fun as having your fingernails pulled out with a pair of needle-nosed plyers. Through the years, I have owned various brands: Chevrolet, Ford, Chrysler, Honda, Toyota, Nissan, and Mazda, but my experience was usually the same. I believe both car dealerships and churches might benefit from some of the things I wanted to say to the dealership that day:

  • I’m not the scarecrow in the Wizard of Oz. Believe it or not, I actually have a brain. I’ve done some reading and research in my life. I can think, evaluate, and make decisions. Don’t talk down to me.
  • Give me some space. Sometimes I like to window-shop a little before being bombarded with the “sales pitch.” I expect a “sales pitch” and I’m ok with that, but just give me some space first. Let me just “kick the tires” for a while. If I really like them, I will buy them from you and a car to go with them!
  • Be honest with me. We all know the stereotype that car salesmen are dishonest. In many cases, they probably earned that reputation. The church is sometimes viewed the same way, so honesty is paramount to me.
  • Don’t play games and don’t play me. There’s nothing I hate much more than “being played.” Almost everyone I know feels the same way. Car dealerships, churches, salesmen, and preachers should be transparent and genuine.
  • Give me the facts and give them to me fast. How long can it possibly take to calculate the value of my trade-in? I looked up the Kelly Blue Book price on the internet in 5 minutes before I left the house! Don’t go on and on–it won’t change the facts. Give me the facts and I’ll make a decision.
  • Sell, but don’t oversell. I came expecting a sell, but don’t go overboard or you will turn me off for sure.

Boy oh boy…..I feel so much better now that I got that off my chest. Thanks for allowing me to vent. Let me end with this question, “how often does an unchurched person want to make these same statements to us after he visits one of our churches?”

Transitional Interim Pastor Training

Untitled-1We are offering a Transitional Interim Pastor Training at the Kentucky Baptist Convention building on November 23-24, 2015 that will equip men of God to provide leadership for worship services, supply basic pastoral care, and guide a congregation through the inherent complexities, challenges, and opportunities during the interim time.

The workshop will help participants focus on:

  • The role and responsibilities of a transitional interim pastor
  • The transition process
  • Assessing the church’s history
  • Assessing the church’s current realities
  • Strategic preparation for the church’s future
  • Preaching and teaching during the interim
  • Conflict management and congregational healing
  • Supporting the search committee
  • Preparing the church for the next pastor
  • Leaving gracefully

Cost is $100 per person. For more information please contact me at steve.rice@kybaptist.org or at 502-489-5731.

2015 Shepherding

Shepherding 2015Therefore, my beloved brothers, be steadfast, immovable, always abounding in the work of the Lord, knowing that in the Lord your labor is not in vain.”  1 Corinthians 15:58 (ESV)

I’m really excited about the 2015 SHEPHERDING conference being held at a new Lexington location, Griffin Gate Marriott Resort & Spa on January 29-31.  Baptist Health and the Kentucky Baptist Convention continue our long-standing partnership to provide an event that will bring a time of Godly refreshment to pastors, chaplains, and Directors of Missions.  The conference is being held at a NEW LOCATION this year, the Griffin Gate Marriott Resort & Spa, in an effort to provide a relaxed setting as well as a relaxed pace.  The hotel staff is among the best you will find in the business and we are grateful that they are hosting us for this year’s event.

As always, we should have a packed house again this year.  The lineup of presenters and worship leaders is outstanding.  Our featured speakers include:

  • Dr. Kevin Ezell (North American Mission Board)
  • Dr. Dan Summerlin (Lone Oak FBC, Paducah)
  • Rev. Tom James (Eastwood BC, Bowling Green)
  • Dr. Carl Hurley (America’s Funniest Professor)
  • Mike Harland (Lifeway Worship)

In addition to those above who share in the plenary sessions, we will hear from several other excellent presenters during our breakout sessions.  If you plan to attend, please register as soon as possible because we are almost at full capacity.  You can register online today!  If you have any questions, please contact me (Steve Rice) at (502) 489-3571 or toll free in Kentucky at (866) 489-3571.

2014 EQUIP TOUR

Equip Header

During September 2014, the Kentucky Baptist Convention EQUIP TOUR is coming to a town near you!  The EQUIP TOUR could be described as a mini-Super Saturday.  The goal of the tour is to provide helpful, practical training that will equip believers to serve their KBC churches with confidence and with excellence.

On Mondays and Tuesdays, from 6:00-9:00 p.m., we will provide training at eight different locations (listed below).  There should be at least one EQUIP TOUR stop within an hour’s drive of every church in Kentucky.

Training will be provided in the following areas:

  • Discipleship
  • Evangelism
  • Assimilation
  • Revitalization
  • Preschool/Children’s Ministry
  • Sunday School
  • Worship/Music
  • Youth Ministry

Additionally, a special session highlighting how your church can become a champion of children in need through foster parenting will be offered at all events as well.

For more information, call the Church Consulting and Revitalization Team at (502) 489-3571 or toll-free in Kentucky (866) 489-3571, or send an email to cheryl.frerman@kybaptist.org.